Frequently Asked Questions

Yes, here is the instructions:
Step 1: Choose Paypal checkout(no Paypal account required) in checkout page.

Step 2, In the Paypal checkout window, choose " Pay with Credit Card or Cebit Card". That's it.

Artigwall products are backed by a comprehensive limited warranty for added peace of mind.

Warranty coverage varies by product and component. For example, structural components and foliage have different warranty periods depending on whether they are used indoors or outdoors. For complete warranty terms, coverage details, and exclusions, please refer to our Limited Warranty policy.

Pro Tip: Keep your order number and proof of purchase. They help us process warranty claims more quickly if you ever need support.

Yes. If our standard sizes don't perfectly fit your project, we offer a wide range of customization options.

• Custom Dimensions
• Custom Planter Colors
• Multiple Greenery Colors
• Different Foliage Styles
• Project-Specific Solutions

Whether you're creating a hotel terrace, restaurant patio, rooftop lounge, or commercial landscape, we'll help you build a solution tailored to your project.

Getting a quotation is simple. Just send us your project details, and our team will recommend the most suitable configuration and prepare a customized quotation.

To provide the most accurate proposal, please include as much information as possible, such as dimensions, preferred height, installation location, and any customization requirements.

The number of freestanding artificial hedge wall panels you need depends on the total width you want to cover. Simply measure the length of the area, then divide it by the width of one hedge panel.

Not sure how many panels you need? Please email us service@artigwall.com.

Artigwall hedge systems are shipped as modular components in protective packaging to ensure safe transportation.

Each component is securely packed for efficient handling and reduced shipping damage.

• Protective Packaging
• Modular Shipping
• Easy Handling
• Reduced Shipping Risk
• Commercial Logistics

Pro Tip: Inspect all packages upon delivery and contact us immediately if any damage is found.

None-custom proudcts are shipped from warehouses in US, the location depends on your address.

Customized products will be shipped from our factory in China.

Pro Tip: Large commercial orders may arrive in multiple packages or pallets. We'll provide tracking information for every shipment.

Lead time depends on whether you order a standard in-stock product or a custom-built solution.

US orders are usually shipped in 1–2 business days for none-custom products, and you will received your package in 5~10 days. For custom projects, production takes place at our factory in China. Lead times vary depending on the order size, customization requirements, and the production schedule during peak and off-peak seasons.

Pro Tip: If your project has a fixed opening date or event deadline, let us know in advance so we can recommend the best production and shipping schedule.

Yes. The best way to experience an Artigwall hedge wall is to order one unit first.

Rather than providing samples, we recommend purchasing a single unit so you can evaluate its quality, appearance, and construction in your own environment. If it doesn't meet your expectations, we offer free returns, giving you a simple and risk-free way to buy with confidence.

Artigwall modular hedge systems are available in there standard widths and five standard heights to suit most residential and commercial applications.

Our standard sizes include 33", 48" and 60" widths, along with 33", 48", 64", 79", and 96" heights. These modular sizes are designed to fit a wide range of outdoor spaces while making installation and future expansion simple.

Pro Tip:
Order one unit with confidence. If you're not completely satisfied, we offer a hassle-free return.

Artigwall hedge walls are manufactured with commercial-grade UV-resistant PE foliage designed for long-term outdoor use.

Our UV-treated foliage helps minimize fading caused by prolonged sun exposure, making it an excellent choice for commercial and residential outdoor spaces. While all outdoor materials naturally age over time, our UV-resistant construction is designed to maintain a fresh, realistic appearance with minimal maintenance.

Artigwall hedge walls feature high-density commercial-grade foliage with natural color variation and a full, lush appearance.

Unlike many artificial hedges that appear flat or plastic-like, our dense foliage creates realistic depth and texture from multiple viewing angles. This makes Artigwall an excellent choice for hospitality, commercial, and high-end residential projects where appearance matters.

Yes. Artigwall hedge walls are designed for long-term outdoor use and can withstand rain, moisture, and everyday weather conditions.

Our UV-resistant PE foliage is weather-resistant and requires no watering or special maintenance. In addition, each planter base is designed with built-in drainage holes, allowing rainwater and melted snow to drain away naturally. This helps prevent water accumulation and keeps the planter ready for year-round outdoor use.

Pro Tip:
For the best performance, keep the drainage holes clear of leaves or debris to ensure proper water drainage after heavy rain or snow.

Cleaning is quick and easy. Simply rinse the foliage with water or wipe it with a damp cloth to remove dust and debris.

For heavier dirt, a mild soap solution can be used. No trimming, watering, or fertilizing is ever required.

Pro Tip: Regular light cleaning helps maintain a fresh, natural appearance throughout the year.

Absolutely. Artigwall hedge systems are specifically designed for commercial environments where durability, appearance, and flexibility are essential.

• Commercial Grade
• Modular Design
• Outdoor Performance
• Professional Appearance
• Flexible Configurations

Perfect For:

• Hotels
• Restaurants
• Office buildings
• Shopping centers
• Event venues
• Rooftop terraces
• Commercial properties

Yes. One of the biggest advantages of the Artigwall modular system is the ability to adjust the overall height as your needs change. Additional expansion sections can be added later, allowing your hedge wall to grow with your project without replacing the entire system.

• Modular Expansion
• Flexible Height Options
• Future-Proof Design
• Easy Upgrades
• Lower Long-Term Cost

Pro Tip: Planning to expand later? Let us know when ordering so we can recommend the best modular configuration.

Yes. You can easily extend your privacy wall by adding additional Artigwall hedge units.

Thanks to our modular design, multiple hedge systems can be placed side by side to create longer privacy walls or larger enclosed areas.

• Add More Hedge Units Anytime
• Create Longer Privacy Walls
• Flexible Modular Layouts
• Expand with Your Project
• No Need to Replace Existing Units